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Inside "Choosing a Safari Outfitter"

Choosing a Safari Outfitter
- What you should
know about outfitters who arrange safaris to East Africa

In this section you will
read about:
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selecting a safari
outfitter,
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types of safari operators
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Important
considerations when selecting a safari outfitter |
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| Please
consider
the following when comparing outfitters! |
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Guiding |
 | Your guide can make or break your
safari. Is the guide a full-time, trained
guide? Or is he a bartender who drives clients to the parks a few
times a year during peak season when the best guides are busy?
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 | Every outfitter must run their
business according to their own consciences. When a safari quote
appears lower than others, one have reason to believe that a) the
guide gets paid very little and/or b) the vehicle is really
cheap (that is - old!). Remember that most outfitters pay about the
same rates at the hotels.
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 | Please be concerned about your
guide and be careful when accepting the lowest safari quote!
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 | What is the guide allowance for
meals and accommodation? |
 | What is the tipping policy?
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 | Is the guide required to pay for
vehicle expenses such as flat tires, broken windshields, extra fuel
when exceeding mileage limits? |
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Vehicle |
 | Minibus or Land Cruiser/Land Rover?
Minibuses are taxis - not safari vehicles. |
 | Color (green, khaki or white)? Avoid the
pink and orange and bright colors of some budget outfitters - these are eyesores.
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 | Pop up or removable top? Pop ups
provide sun & rain protection |
 | Fridge, inverter, gear pockets,
air-conditioning, middle seats, VHF radio, 1st aid kit? |
 | How many spare tires (2 is best) |
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Restrictions |
 | All-day game drives allowed? |
 | Mileage restrictions? Outfitters
will never admit this, but ask anyway to put them on notice.
Tell them you want to visit far-flung areas! |
 | Which meals are included? |
 | What drinks are provided in the
vehicle? |
 | Will you be rushed to avoid paying
extra Park fees? Fees are valid for 24 hours. If you arrive early
you must leave early or pay for another 24 hours - which many
outfitters try to avoid |
 | Are transfers and dayrooms
provided? |
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Itinerary |
 | Even the best guides find it hard
to overcome a badly designed itinerary. How experienced is your
travel planner in the areas of your safari? |
 | Daily drive distances/times? |
 | Exact lodge locations in relation
to nearby attractions? |
 | How many game drives per day? |
 | What side-trips or extra
activities are included? |
 | Are lodges chosen because of
function/quality or commission paid? |
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Payment |
 | Credit cards accepted? Generally
it is safer to book using a credit card, but wire transfers are also
very safe. Avoid cash transactions - some outfitters expect nothing
upfront and expects you to pay in cash upon arrival. Note: Some outfitters
accept credit cards for the trip deposit only but don't state this
upfront! Watch out! |
 | Does it cost more to pay with a
credit card? Some outfitters charge a 10% surcharge! 3% - 5% is
acceptable. |
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| Types of
Safari Outfitters
Many different kinds of businesses arrange safaris to
East Africa (in order of recommendation). Kiliwarrior Expeditions is a
combination of 1 and 2! We are a local outfitter and an East African
Specialist:
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1. Destination Specialists |
These are individuals who focus on specific
areas in Africa. East Africa, Southern Africa, Western Africa,
Northern Africa, etc.
Look for those who specialize in East
Africa!
Some lead safaris for groups but most
don't operate their own safaris! They don't own safari vehicles, they
don't own camps or lodges, they don't own safari equipment and they
don't employ safari guides! They outsource their safaris but they take
time to know you and they take care to match your personality and
interests with suitable lodges and local outfitters.
They spend many weeks every year in
their area of expertise - exploring new ideas, visiting old friends
and refreshing their knowledge. When talking to a Destination
Specialist ask how much time they spend in East Africa - at least 4
weeks per year is needed to be a Specialist.
We firmly believe that Destination
Specialists are key to the future of safaris in Africa. The industry
itself is becoming specialized and no single person can stay abreast
of all the changes in the safari industry across more than one region.
Avoid generalists such as "Africa
Specialists" or "Safari Specialists" or "Safari
Experts". There are no such people! Africa
is too big and varied. |
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2. Licensed and Registered local safari outfitters/ground
operators. |
These companies
are based in East Africa. In Tanzania they have to pay $2000 per year for a safari
license and they are approved by the Tanzania Tourist Board. If you go on
safari with a unregistered company you are taking a huge risk as you may
be denied access to the the National Parks, or worse. For a complete
but outdated list, visit the
Ministry of Tourism.
Approved outfitters also appear on the
Tourist Board web site. Unfortunately,
they only list licensed outfitters who are smart enough to place an
"approved" free ad!
Unfortunately, most Tanzanian outfitters are
not very imaginative! Very few are able to design sensible itineraries
from scratch and most don't keep abreast of new safari developments such
as new camps and lodges. Their booking agents rarely visit the parks and
accommodations. If your trip involves more than one country,
you can mostly forget about decent advice. For anything more than the most
standard safaris, it is better to work with a Destination Specialist who
partners with top local outfitters, than to go direct.
Once you arrive, it is important to know that your outfitter is licensed - here is a quote from the
Tanzania Ministry of Tourism.
"(1) Tourist Agents who are not listed here are carrying on Tourist Agents
business without valid license contrary to the Tourist Agents Licensing
Act of 1969. The Ministry wish to inform them that this is an offence
under section 3(1) of the above Act and are therefore directed to stop
forthwith the operations of those businesses.
(2) Given the above context in paragraph one, it should be further noted
that only bonafide Tourist Agents will be allowed to enter the National
Parks."
Dependable outfitters in Tanzania are also members of the Tanzania Association of Tour
Operators (TATO).
It costs $300 a year to be approved and join. The equivalent in Kenya
is the Association of Tour Operators (KATO).
Membership fees are between $100 & $800 depending on gross earnings. In
Uganda, outfitters belong to the Association Of Uganda Tour
Operators (AUTO).
Membership in Tour Operator Associations has
critics and there are no guarantees that your outfitter or guides will be better
than others but you can at least contact the Association if you are
unhappy with your safari! If your outfitter is not a member then there is
nowhere to go. As expected, the outfitters who are not members (their
reasons vary) are the ones who lobby the hardest against these
Associations!
The top few local outfitters have
international contacts - simplifying communications and payment especially
if they accept credit cards.
Be aware that a few
licensed outfitters and lodges/camps in East Africa don't sell
directly to the public. When you contact them they will send you a
list of agents in your home country.
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3. Tour Operators, travel agents, safari consultants, safari
representatives, safari consolidators, safari planners, safari
experts, etc. |
It does not matter how fancy the title; these operations
share two common facts - they don't operate their own safaris and they
have only limited knowledge of the many destinations in Africa. !
They don't own safari vehicles, they don't
own camps or lodges, they don't own safari equipment and they don't employ
safari guides! Instead, they invest in elaborate web sites, trade shows,
brochures and sales people. In other words, MARKETING is what
they do best!
They don't specialize in one region; they
carry brochures with safaris to all of Africa. Because of their large
coverage and limited experience they add little or no value to your
safari.
When you book with these individuals or
companies, your safari will be outsourced to a licensed local outfitter
and in most cases you will pay more than going direct with no added
benefits.
If the company you are dealing with is NOT
based in East Africa, then consider the following:
Insider TIP #1: Always ask the following
question - do you operate your own safaris in East Africa, or do you
outsource to a
ground operator? There is nothing wrong with outsourcing -
unfortunately not all local outfitters offer the same quality safaris so
you should research a particular local outfitter on the internet before booking a
safari with its overseas agent.
Insider TIP #2: Beware of paying too
much! When using an agent or consultant, ask yourself how much value are
they adding to your safari? Many agents add no value (except inflated
prices) and you can do the exact safari for much less if you contact the
ground operator directly! Instead of paying high fees to consultants, use
the internet to research your safari.
Insider TIP #3: Beware of group
tours! Safaris offered by agents are often group departures. Unless you
have specific reasons for joining a group tour, DON'T! A group on safari
in the bush is different from a group on a tour of Italy! The roads are
bad, the vehicles are small with no bathrooms (a real drag if someone has
stomach problems so common in Africa), it is hot with biting insects and
each individual wants to see different animals. If one person is an avid
photographer, then matters can quickly escalate to a really unhappy
experience.
Insider TIP #4: Beware of
generalists! Tanzania, Kenya, Rwanda and Uganda are diverse countries with
so much to offer that few agents can keep up with new developments. If
your agent also sells South Africa, Mozambique, Botswana, Zambia, Namibia
and Zimbabwe then he or she cannot possibly know all the latest camps,
attractions, wildlife movements, restaurants and hotels in each country!
Nowadays it crucial to book with country specialists, not Africa
specialists (there is no such person as an Africa specialist - trust us)!
Insider TIP #5: Who are you dealing
with? A true destination specialist or someone who travels to Africa
once a year on a short fam trip? Or someone who has not been to Africa in
years?
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